About Me
Experience
MUREX PRODUCTION SUPPORT
Standard Chartered Bank - - Now
职位: MUREX PRODUCTION SUPPORT | 时间段: Mar. 2024- Now | 工作内容: Fully understand the SLA (Service Level Agreement) of all services and follow the relevant procedures to minimize service-level violations while ensuring system support, maintenance, and upgrades during non-business hours. Participate in the daily operation and maintenance of the foreign exchange trading system (Murex), handling tasks such as troubleshooting system failures, performance optimization, and vulnerability patching to ensure stable system operation. Provide training and technical support to users, address customer inquiries regarding system operations and daily maintenance, while also understanding the characteristics of various financial instruments and their trade life cycles. Assist front, middle, and back-office users in resolving business issues by querying DB. Handle customer complaints, provide effective solutions, ensure customer satisfaction, and maintain customer records while tracking the progress of issue resolution.
ANALYST (TECHNICAL BA)
Standard Chartered Bank - - Now
职位: ANALYST (TECHNICAL BA) | 时间段: Jan. 2021- Jan. 2024 | 工作内容: Assisting technology stakeholders in exploring solutions appropriate to meet the operational and business/functional requirement defined. Debug and operated service stability and promoted solution with upstream and downstream teams. Support production environment issues, prepare test case scenarios if required for testing interfaces and support tickets, and submit change requests, track change processes. Communicated with multi-function team to upload code on internal QA server.
FUND MANAGER ASSISTANT
Zejin Asset Management Co., Ltd - - Now
职位: FUND MANAGER ASSISTANT | 时间段: Aug. 2020- Jan. 2021 | 工作内容: Participate in fund operation, private equity registration and product management, such as association registration, quarterly and semi annual report updates. Assist in collecting and organizing macroeconomic data and industry trends, participate in preliminary research in the early stages of investment projects, and assist in producing preliminary analysis reports. Responsible for communication and coordination with internal departments and external institutions (such as custodian banks and securities), conveying relevant materials.
