About Me
Experience
Operations Specialist
Unknown - - Now
职位: Operations Specialist | 时间段: 3 years | 工作内容: Project 1: Established a new community (reached 80,000+ users in half a year). Responsibilities included user engagement and onboarding through activities, setting up administrators and bots to regulate community order, planning and executing various types of activities to enhance user participation and stickiness, and conducting community promotion and activity publicity to increase exposure and user traffic.
Operations Specialist
Unknown - - Now
职位: Operations Specialist | 时间段: 3 years | 工作内容: Project 2: Built a risk control system. Responsibilities included risk management, formulating risk control strategies such as abnormal account monitoring, withdrawal review mechanisms, KYC and AML (anti-money laundering) review standards, with a focus on reviewing abnormal large withdrawals and frequent trading behaviors to ensure fund safety.
Operations Specialist
Unknown - - Now
职位: Operations Specialist | 时间段: 3 years | 工作内容: Project 3: Optimized customer service department construction. Responsibilities included establishing customer service channels by initially setting up and improving the customer service system, selecting suitable platforms (such as Zendesk, Telegram Bot, etc.) as user feedback channels, formulating service standards by writing customer service script templates and FAQ documents covering common issues, and training the customer service team on product knowledge and issue handling to ensure the team could efficiently and accurately answer user questions.
