Community Manager at SuperWorld

Job Description

Key Responsibilities

• Develop and implement a proactive community management strategy, applying best practices across multiple channels.
• Enforce community guidelines, manage user interactions, track metrics, and monitor competitor activities.
• Lead community initiatives such as working groups, grants, meetups, and other engagement programs.
• Create professional-quality written communications aligned with brand guidelines, translating high-level vision into detailed content.
• Collaborate with Product and Engineering teams to communicate software releases and technical updates to the community.
• Coordinate with Marketing and PR teams to maintain brand consistency and provide insights on industry trends and competitor activities.
• Evaluate and implement scalable software solutions (e.g., bots, scripts, plugins) for communication channels like Discord, Telegram, and Clubhouse.
• Engage actively in key communities (e.g., NFTs, Blockchain, Crypto) and verticals (e.g., Metaverse, Gaming, Art).
• Drive meaningful engagement through innovative ideas, strategic marketing campaigns, and branding efforts.
• Build relationships with community group leaders and Key Opinion Leaders (KOLs).
• Identify and channel potential partnership opportunities to relevant teams.
• Support marketing and event initiatives.
• Advise on and implement localized community strategies.

Job Requirements

• Strong understanding of online community management best practices.
• Excellent written and verbal communication skills.
• Ability to translate brand vision into engaging content.
• Experience with communication platforms like Telegram, Discord, and Clubhouse.
• Familiarity with NFTs, Blockchain, Crypto, and related verticals.
• Proactive and creative mindset with a passion for community building.
• Ability to collaborate cross-functionally with Product, Engineering, and Marketing teams.
• Strong organizational and multitasking skills.
• Knowledge of scalable software solutions for community management is a plus.

Why Join Us?