Job Description:
The Community Operations Specialist will be responsible for managing and optimizing user engagement across various social platforms. This role focuses on converting KOL/community-driven traffic into active platform users through strategic community management.
Key Responsibilities:
- Manage and guide user traffic from KOLs/communities across platforms like Telegram and Discord
- Drive user conversion through the complete funnel: joining groups → registration → app download → transaction completion
- Design and execute community engagement activities (Q&A sessions, rewards, airdrops, check-in tasks) to improve retention and conversion rates
- Maintain community activity levels, address user inquiries, and ensure smooth onboarding for new users
- Monitor KOL campaign performance, provide timely feedback on conversion metrics, and suggest improvements
- Generate regular community operation reports tracking key metrics (new users, activity, retention, conversion)
Job Requirements:
- Minimum 3 years experience in community operations or user operations, preferably in cryptocurrency or Web3 industries
- Proficient in managing international communities (Telegram/Discord) with ability to design user engagement campaigns
- Strong customer service orientation and execution capability to effectively convert KOL-driven traffic
- Professional working proficiency in English
- Data-driven mindset with ability to derive actionable insights from user metrics
Preferred Qualifications:
Candidates with prior experience in cryptocurrency exchanges will be given priority consideration. Additional experience in growth marketing or digital community building is highly valued. The ideal candidate should demonstrate adaptability to fast-paced environments and show passion for blockchain technology innovations.
