About Me
Experience
Client Service Lead
OSL Pay - - Now
职位: Client Service Lead | 时间段: Not specified | 工作内容: Managed a team of seven while supporting institutional clients and global cryptocurrency exchanges such as Bitget, MEXC, XT.com, and Bitunix. Transformed client service operation through data-driven process improvements, analyzed ticket trends, SLA performance, escalation patterns, and operational bottlenecks. Redesigned Zendesk workflows, introduced standardized SOPs, established QA metrics, and built operational dashboards to monitor team performance in real time. Worked closely with Compliance, Risk, Product, Finance, Business Development, and banking partners to resolve complex payment issues involving KYB/KYC, fiat deposits and withdrawals, EDD reviews, and merchant escalations. Led communication with payment providers to improve operational efficiency and ensure a better experience for both merchants and end users.
Not specified
Bitget - - Now
职位: Not specified | 时间段: Not specified | 工作内容: No specific details provided in the resume.
Not specified
Flipster - - Now
职位: Not specified | 时间段: Not specified | 工作内容: No specific details provided in the resume.
Not specified
AFON - - Now
职位: Not specified | 时间段: Not specified | 工作内容: No specific details provided in the resume.
Not specified
MaskEX - - Now
职位: Not specified | 时间段: Not specified | 工作内容: No specific details provided in the resume.
