Customer Support at Fizen

Job Description

Key Responsibilities

• Build and Manage X Channel: Develop and manage the X channel to position it as a credible and engaging KOL (Key Opinion Leader). Share interesting and valuable information regularly.
• Personal Life Sharing: Occasionally share personal life updates to make the profile appear authentic and relatable.
• Profile Management: Maintain a high-quality and appealing profile representing a real and influential persona.
• Multi-Channel Handling: Manage multiple X channels efficiently, ensuring consistent content and engagement.
• Interaction and Engagement: Actively engage with the audience by commenting, retweeting, and participating in AMAs (Ask Me Anything). Regularly ask questions and seek to expand knowledge.
• Chat and Interaction: Occasionally interact with followers to build a strong community.
• KOL Filtering and User Interaction: Identify and collaborate with cost-effective KOLs to enhance user interaction and engagement.

Job Requirements

• Proven experience in social media management, preferably on X (Twitter).
• Strong understanding of content creation and audience engagement strategies.
• Ability to maintain a consistent and authentic online persona.
• Excellent communication and interpersonal skills.
• Experience in collaborating with influencers or KOLs is a plus.
• Creative mindset with the ability to generate engaging content.
• Strong organizational skills to manage multiple channels effectively.