Job Description
This role focuses on driving business growth through strategic client engagement and relationship management. The ideal candidate will serve as a key liaison between Oort and its external stakeholders, including enterprises and educational institutions, to identify opportunities for collaboration and deliver value. By understanding client needs and demonstrating Oort's capabilities, the individual will contribute to redefining operational efficiencies and achieving business objectives. The position requires proactive outreach to expand the client base while maintaining strong partnerships with internal teams to ensure cohesive strategy execution.
Key Responsibilities
- Actively engage with potential clients through personalized outreach, conducting needs assessments and presenting tailored solutions that align with Oort's offerings.
- Develop and maintain long-term relationships with enterprises and educational institutions by providing exceptional service, addressing concerns, and delivering consistent value.
- Implement innovative strategies to grow the client portfolio, including identifying new markets, creating targeted outreach campaigns, and leveraging networking opportunities.
- Collaborate with cross-functional teams such as sales, product development, and marketing to design and execute comprehensive business strategies that drive results.
- Monitor client satisfaction metrics and provide feedback to internal teams for continuous improvement of services and operational processes.
- Track and report on key performance indicators related to client acquisition, retention, and revenue generation to support strategic decision-making.
- Stay informed about industry trends and competitor activities to identify opportunities for differentiation and competitive advantage.
- Prepare detailed proposals and presentations to communicate Oort's value proposition to potential clients and stakeholders.
- Coordinate with internal departments to ensure seamless implementation of client-focused initiatives and maintain alignment with organizational goals.
- Conduct regular follow-ups with existing clients to strengthen relationships and explore new areas for collaboration.
Job Requirements
- Proven experience in client relationship management or business development, preferably in a tech or SaaS environment.
- Excellent communication skills, including the ability to articulate complex concepts clearly and persuasively to diverse audiences.
- Strong interpersonal skills with a demonstrated ability to build trust and establish long-term partnerships with clients.
- Proficiency in identifying and analyzing client needs, translating them into actionable business strategies.
- Ability to work independently while maintaining close collaboration with internal teams to achieve shared objectives.
- Outstanding organizational skills to manage multiple priorities and meet deadlines consistently.
- Knowledge of CRM tools and data analysis techniques to track client interactions and measure success.
- Fluency in English, with additional language skills being a plus for international client engagement.
- Ability to adapt to changing business environments and demonstrate resilience in the face of challenges.
- Strong ethical standards and commitment to confidentiality in handling client information.
- Excellent problem-solving abilities to address client concerns and find innovative solutions.
- Proficiency in using digital marketing platforms to expand the client base and generate leads.
- Ability to present data-driven insights to support strategic decisions and business growth.
- Strong time management skills to balance client interactions with internal responsibilities effectively.
- Experience with contract negotiation and onboarding processes for new clients.
- Ability to maintain a professional demeanor in all client communications and interactions.
- Proficiency in using analytics tools to evaluate client engagement metrics and optimize strategies.
- Strong teamwork skills to collaborate with various departments and ensure cohesive execution of initiatives.
- Ability to think strategically and contribute to long-term business planning and development.
