Job Description
As a Community Manager, you will be responsible for leading and managing Layer N’s diverse in-person and online communities to foster engagement, loyalty, and growth. This role involves coordinating with cross-functional teams to ensure community needs are effectively integrated into product development and business strategies. You will also represent the company at industry events, build strategic partnerships with external communities, and maintain a consistent brand presence across all platforms.
Key Responsibilities
- Lead and manage Layer N’s in-person and online communities, ensuring alignment with brand values and business objectives.
- Oversee a global team of community managers and moderators to optimize community engagement and operational efficiency.
- Develop and execute a comprehensive community growth strategy, including content creation, user acquisition, and retention tactics.
- Plan and organize both in-person and virtual community events, ensuring they meet engagement goals and brand messaging.
- Act as a bridge between community feedback and product development teams, translating insights into actionable improvements.
- Represent the company at industry conferences and networking events to strengthen brand visibility and partnerships.
- Build and maintain key relationships with external communities, fostering collaboration and mutual growth opportunities.
Job Requirements
- Proven experience in community management or related fields, with a strong track record of driving user engagement and community growth.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
- Proficiency in managing social media platforms, content creation tools, and analytics software to monitor community performance.
- Strong leadership abilities to guide and mentor a global team, ensuring consistent standards and operational excellence.
- Ability to analyze community data and metrics to identify trends, opportunities, and areas for improvement.
- Fluency in English and other languages (if applicable) to communicate with international audiences and partners.
- Experience in developing and executing event strategies, including budgeting, logistics, and post-event analysis.
- Knowledge of digital marketing principles and user behavior to create targeted community engagement initiatives.
- Ability to translate community feedback into actionable insights for product development and business strategy.
- Strong organizational skills to manage multiple projects simultaneously and meet deadlines.
This role requires a proactive mindset, creativity, and the ability to adapt to evolving community dynamics. The ideal candidate will demonstrate a passion for building and nurturing online communities, with a focus on enhancing user experience and driving long-term growth. A deep understanding of social media trends, audience segmentation, and community analytics is essential to success in this position.
