Community Lead at Layer N

Job Description

Key Responsibilities

• Lead and manage Layer N’s in-person and online communities, ensuring alignment with brand values and business objectives.
• Oversee a global team of community managers and moderators to optimize community engagement and operational efficiency.
• Develop and execute a comprehensive community growth strategy, including content creation, user acquisition, and retention tactics.
• Plan and organize both in-person and virtual community events, ensuring they meet engagement goals and brand messaging.
• Act as a bridge between community feedback and product development teams, translating insights into actionable improvements.
• Represent the company at industry conferences and networking events to strengthen brand visibility and partnerships.
• Build and maintain key relationships with external communities, fostering collaboration and mutual growth opportunities.

Job Requirements

• Proven experience in community management or related fields, with a strong track record of driving user engagement and community growth.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Proficiency in managing social media platforms, content creation tools, and analytics software to monitor community performance.
• Strong leadership abilities to guide and mentor a global team, ensuring consistent standards and operational excellence.
• Ability to analyze community data and metrics to identify trends, opportunities, and areas for improvement.
• Fluency in English and other languages (if applicable) to communicate with international audiences and partners.
• Experience in developing and executing event strategies, including budgeting, logistics, and post-event analysis.
• Knowledge of digital marketing principles and user behavior to create targeted community engagement initiatives.
• Ability to translate community feedback into actionable insights for product development and business strategy.
• Strong organizational skills to manage multiple projects simultaneously and meet deadlines.

This role requires a proactive mindset, creativity, and the ability to adapt to evolving community dynamics. The ideal candidate will demonstrate a passion for building and nurturing online communities, with a focus on enhancing user experience and driving long-term growth. A deep understanding of social media trends, audience segmentation, and community analytics is essential to success in this position.