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Customer Service → P2P & FIAT Operations
Unknown - - Bây giờ
职位: Customer Service → P2P & FIAT Operations | 时间段: Unknown | 工作内容: Gained in-depth understanding of platform workflows including Deposit/Withdrawal, Trading, Risk Control, and Events. Supported user issue resolution while identifying potential risks during customer interactions. Transitioned into operations role by applying frontline insights to improve fraud detection and user behavior analysis.
P2P & FIAT Operations Specialist
Unknown - - Bây giờ
职位: P2P & FIAT Operations Specialist | 时间段: Unknown | 工作内容: Monitored FIAT and P2P transactions in real time to identify suspicious activities and potential fraud cases. Conducted investigations on abnormal user behavior, including manipulated documents and high-risk transaction patterns. Took immediate action on flagged accounts, including restriction, escalation, and risk mitigation procedures. Handled payment-related issues involving bank transfers, debit/credit cards, and third-party payment channels. Collaborated with internal teams (Customer Support, Risk Control, Compliance) to ensure platform security and operational stability. Assisted in handling scam-related cases, including tracking suspicious accounts and preventing further losses. Ensured adherence to platform policies and AML/KYC standards during account review and enforcement actions.
