Job Description
The position is for a Chinese-speaking Regional Operations Lead responsible for establishing and optimizing the operational framework to drive growth and conversion. This role oversees channel ecosystems and user lifecycle management, develops operational methodologies, mechanisms, and data systems to achieve scalable business growth.
Key Responsibilities
- Goals & Strategy: Align with monthly/quarterly KPIs, formulate growth strategies, and allocate resources (channel expansion, user segmentation, campaign mechanisms, outreach tactics).
- Channel Operations: Build and optimize channel ecosystems (KOLs/agents/communities/content), design partnership frameworks and incentive models to enhance ROI and user quality.
- User Operations: Establish lifecycle and tiered user management (new-active-high value-churned) to boost registration→deposit→transaction conversion and retention.
- Campaigns & Productization: Lead campaign planning/post-analysis and drive productized operational tools (event configurations, task/reward systems, audience tagging, outreach platforms).
- Data Systems: Develop dashboards and review mechanisms to monitor funnel metrics, retention, conversion, LTV, and iteratively refine growth models.
- Team & Collaboration: Manage operations teams (channel/user/campaign), coordinate cross-functionally with product, tech, marketing, and support for project execution.
Job Requirements
- Bachelor’s degree+, 5+ years in growth/user/channel operations with finance/exchange/ToC high-conversion experience preferred; team management experience required.
- Proven 0-to-1 system-building expertise (channels, user segmentation, campaign frameworks, data dashboards), strong data-driven decision-making and project execution skills.
- Web 2.0 platform experience at major tech firms is advantageous.
- Results-oriented, resilient under pressure, exceptional cross-departmental collaboration and resource integration abilities.
- Remote work location (global).
Benefits
Fully remote work environment, competitive compensation package, and collaborative team culture.
