1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the proble

1. Responsible for receiving user inquiries through online customer service tools and answering their questions; 2. Timely feedback on existing problems, collect and organize them; 3. Possess strong business sensitivity and be able to master basic business concepts after training. Financial knowledge and experience are preferred; 4. Brainstorm on obstacles in user experience, explore user needs, promote problem solving and process optimization; 5. Able to adapt to shift work. /Can be

1. Foster a positive and engaged community by actively interacting with members, answering questions, and addressing concerns.2. Encourage meaningful