Job Description
Your daily responsibilities will include managing and nurturing online communities, ensuring a positive and engaging environment for users. You will be responsible for the end-to-end execution of community activities, from planning to post-event analysis. Additionally, you will create and publish engaging content, maintain bilingual communication (English and Chinese), and gather valuable user feedback to drive improvements. Building and maintaining relationships with core users, as well as analyzing community metrics, will also be key aspects of your role.
Key Responsibilities
- Community Management: Maintain daily operations and atmosphere, promptly responding to user inquiries.
- Event Execution: Break down each event into community actions—pre-launch, kickoff, progress updates, winner announcements, and Q&A wrap-up—ensuring smooth execution.
- Content Creation: Plan and publish daily content and topics (event posts, market discussions, educational content, UGC campaigns, etc.) to maintain consistent engagement.
- Bilingual Communication: Operate in both English and Chinese communities, posting updates, announcements, and responses directly in English.
- User Feedback Collection: Compile high-frequency questions, event feedback, and product suggestions into actionable insights for the team.
- Core User Engagement: Identify and nurture active and seed users, building a scalable core user base.
- Data Analysis & Reporting: Track community growth, engagement metrics, and event participation, providing periodic performance reviews.
Job Requirements
- 1-3 years of community management experience, with hands-on experience in WeChat groups, Telegram, or forum-based communities (exceptional fresh graduates may also be considered).
- Proficiency in both English and Chinese, with the ability to post, respond, and announce in English naturally.
- Strong copywriting skills for events, translating plans into actionable community steps rather than just forwarding notifications.
- Familiarity with AI tools to enhance content generation, topic planning, feedback categorization, and competitor research.
- Data-driven mindset, capable of analyzing community and content metrics to identify trends and issues.
- Availability during critical periods such as event launches or U.S. stock market openings.
Preferred Qualifications
- Experience in finance, securities, U.S. stocks, or crypto community management.
- Familiarity with bots, community management tools, or automation platforms.
- Content management experience on public platforms like Xiaohongshu, WeChat Official Accounts, or video channels.
- Existing KOL or community resources that can be leveraged.
- Basic image or short video editing skills.
Benefits
Competitive compensation, flat organizational structure, and rapid career growth opportunities!
