Operation Manager at Bitget

Job Description

Key Responsibilities

• Lead the operational execution of digital currency product features such as earning coins, Launchpool, and Swap, ensuring alignment with business objectives.
• Design and implement user-centric strategies to improve product experience, increase user adoption, and enhance retention rates through targeted guidance and support.
• Develop comprehensive operational plans based on product characteristics, including landing promotion strategies and cross-departmental coordination frameworks.
• Facilitate regional and cross-functional collaboration to drive business execution, ensuring alignment between product teams and external stakeholders.
• Monitor and analyze data from internal systems and external market trends to identify opportunities for product optimization and strategic adjustments.
• Collaborate with marketing, product development, and customer support teams to ensure cohesive execution of initiatives and measurable outcomes.
• Stay updated on industry developments and competitor activities to maintain a competitive edge in product operations and user engagement strategies.
• Prepare and present reports to stakeholders, highlighting key performance metrics, challenges, and recommendations for improvement.

Job Requirements

• Proven experience in product operations within the digital currency or blockchain industry, with a focus on exchange platforms and related services.
• Strong understanding of digital currency product ecosystems, including earning mechanisms, staking pools, and decentralized exchange functionalities.
• Excellent analytical skills to interpret data and user feedback, translating insights into actionable strategies for product improvement.
• Ability to develop and execute cross-departmental coordination plans, ensuring alignment between product teams, marketing, and customer support.
• Proficiency in creating landing promotion strategies that effectively communicate product value to target audiences.
• Experience with tools and methodologies for tracking key performance indicators (KPIs) and optimizing business outcomes.
• Excellent communication and collaboration skills to work effectively with stakeholders across different regions and departments.
• Ability to manage multiple priorities and deliver results under tight deadlines while maintaining high standards of quality and accuracy.
• Strong problem-solving skills to address challenges in product operations and develop innovative solutions for user engagement and retention.

Preferred Qualifications

• Experience with leading digital currency exchanges such as Binance, Bybit, or KuCoin, with a focus on product operations and user growth strategies.
• Knowledge of blockchain technology and its applications in digital currency products, including decentralized finance (DeFi) and staking mechanisms.
• Experience in developing and executing regional market strategies to expand product reach and improve user engagement in diverse markets.
• Proficiency in data-driven decision-making, with a track record of using analytics to optimize product performance and user retention.
• Ability to collaborate with international teams and manage cross-border operations effectively.
• Experience in managing product lifecycle from concept to launch, with a focus on operational execution and user feedback integration.
• Strong understanding of regulatory requirements and compliance standards in the digital currency industry.
• Experience with agile methodologies and project management tools to streamline product operations and enhance team collaboration.
• Excellent leadership skills to guide and mentor junior team members in product operations and digital currency strategies.