Operation Manager at TokenPocket

Job Description

Key Responsibilities

• Lead overseas product operations and promotional activities, coordinating with international teams and partners for successful execution.
• Conduct in-depth market research to identify growth opportunities, user preferences, and competitive landscapes in target regions.
• Develop and implement community engagement strategies, including organizing events, moderating discussions, and fostering user loyalty across digital platforms.
• Monitor community activity metrics, respond to user inquiries promptly, and ensure alignment with brand objectives and customer acquisition goals.
• Collaborate with marketing teams to create localized content, including promotional articles, social media posts, and campaign materials.
• Track and analyze the performance of promotional efforts, providing data-driven recommendations for optimization.
• Stay updated on cultural nuances and regional regulations to ensure compliance and effective communication in international markets.

Job Requirements

• Proven experience in international market operations, preferably with a focus on Southeast Asia or other emerging markets.
• Excellent command of English, with strong writing and communication skills for content creation and stakeholder reporting.
• Ability to conduct competitive analysis, identify market trends, and translate insights into actionable strategies.
• Proficiency in using digital marketing tools (e.g., Google Analytics, social media management platforms) for campaign tracking and performance evaluation.
• Strong interpersonal and negotiation skills to build relationships with overseas partners, influencers, and clients.
• Experience in managing online communities, with a track record of increasing engagement and user retention metrics.
• Knowledge of cross-cultural communication principles and regional user behavior patterns is highly preferred.
• Ability to work independently in a fast-paced environment while maintaining attention to detail and meeting deadlines.
• Preferred qualifications include familiarity with Southeast Asian market dynamics, local user demographics, and regulatory environments.
• Strong analytical mindset with the ability to interpret data and present findings in clear, concise reports.