Operations Associate at Okapi Labs

Job Description

Key Responsibilities

• Collaborate closely with the Chief Operating Officer to oversee and optimize the day-to-day operations of the company's website, ensuring seamless functionality and alignment with overall business objectives.
• Develop and implement comprehensive community engagement strategies to foster user interaction, loyalty, and growth within the platform's ecosystem, leveraging data analytics and user feedback to refine approaches continuously.
• Monitor and analyze emerging trends in the web3 and social media space, proactively identifying and documenting key industry developments, innovations, and regulatory changes that impact product direction and market positioning.
• Lead the evolution of web3 social products by conducting in-depth research, proposing actionable insights, and actively participating in iterative design processes to enhance user experience and platform capabilities.
• Establish and maintain strategic partnerships with KOLs and industry projects, coordinating cross-functional teams to execute collaborative initiatives that drive brand visibility, user acquisition, and ecosystem expansion.

Job Requirements

• Proven experience in website operations management, with a strong track record of improving performance and user satisfaction.
• Excellent understanding of community engagement principles and a history of successfully implementing strategies that boost user retention and growth.
• Ability to stay current with fast-evolving web3 and blockchain trends, demonstrating expertise in identifying and summarizing critical industry highlights for internal stakeholders.
• Strong analytical skills to evaluate user behavior, market dynamics, and competitive landscapes, supporting data-driven product decisions and innovation.
• Experience in building and nurturing relationships with KOLs and industry partners, with a focus on creating mutually beneficial collaborations that align with business goals.
• Proficiency in project management methodologies, ensuring timely delivery of initiatives while maintaining quality and alignment with strategic priorities.
• Excellent communication and interpersonal skills, with the ability to articulate complex ideas clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a team, balancing creative problem-solving with structured execution in a fast-paced environment.