Customer Support
Job Description: Customer Service Specialist (Rotating Shifts) Job Responsibilities: Provide professional English customer service to global users through online chat, ticketing systems, and other channels; handle user inquiries related to accounts, deposits, withdrawals, transactions, and other issues, and assist in resolving user questions during usage; collect user feedback, follow up promptly, and assist internal teams in addressing related issues; support user communication and Q&A for official activities, announcements, and other content.