Operations Specialist
Job Description: Customer Service Process Operations About this role: Primarily responsible for the full lifecycle management and continuous optimization of the customer service business SOP system. By conducting in-depth analysis of user inquiry data and high-frequency cases, the role identifies risks and bottlenecks in products and service processes with precision, and collaborates with multiple departments such as product, risk control, and operations to drive issue resolution and product optimization. Additionally, the role oversees customer service preparations for new business initiatives and feature launches, ensuring smooth implementation and follow-up.