Job Description
This role focuses on the development, maintenance, and support of cross-platform operating systems and cloud infrastructure. The candidate will be responsible for managing macOS, iOS, Android environments, and cloud systems such as Google Workspace, App Store Connect, and GitHub. Key tasks include ensuring system stability, optimizing performance, and implementing security protocols across all platforms. The position requires collaboration with cross-functional teams to align technical solutions with business objectives and user needs.
Key Responsibilities
- Design, deploy, and maintain macOS, iOS, Android systems, and cloud platforms including Google Workspace, App Store Connect, and GitHub. This involves regular updates, configuration management, and performance tuning.
- Provide technical support to end-users and IT staff, resolving issues related to operating systems, cloud services, and software applications. This includes troubleshooting login problems, data sync errors, and application compatibility.
- Investigate and resolve complex operational issues impacting employee productivity. This may involve diagnosing system failures, debugging code, and coordinating with developers for resolution.
- Develop and implement onboarding processes for new team members, ensuring they gain proficiency in operating systems, cloud tools, and internal software ecosystems. This includes creating documentation and conducting training sessions.
- Establish and maintain robust security strategies, policies, and procedures for all systems. This involves monitoring vulnerabilities, enforcing access controls, and conducting regular security audits.
- Collaborate with stakeholders to identify system improvements and implement solutions that enhance user experience and operational efficiency. This includes analyzing feedback and proposing technical enhancements.
- Ensure compliance with organizational standards and industry regulations related to system management and cybersecurity. This involves documenting processes and conducting periodic reviews.
- Support incident response and disaster recovery protocols for critical systems, minimizing downtime and ensuring data integrity. This includes coordinating with security teams during breaches or system failures.
- Stay updated on emerging technologies and industry trends to recommend innovative solutions for system optimization and security enhancement. This involves continuous learning and research.
- Document system configurations, troubleshooting steps, and security measures to ensure knowledge sharing and process continuity across the team.
Job Requirements
- Proven experience in system administration, software development, or IT support with a focus on macOS, iOS, Android, and cloud platforms.
- Strong technical skills in managing cloud services (Google Workspace, App Store Connect) and version control systems (GitHub). Proficiency in scripting languages like Python or Bash is preferred.
- Excellent problem-solving abilities with a track record of resolving complex technical issues across diverse systems. Ability to analyze root causes and implement long-term solutions is essential.
- Knowledge of cybersecurity best practices, including data encryption, access control, and network security. Familiarity with compliance frameworks like GDPR or SOC2 is advantageous.
- Ability to create clear documentation and training materials for system onboarding and troubleshooting processes. Strong communication skills are required to explain technical concepts to non-technical users.
- Experience with DevOps practices and tools for continuous integration/continuous deployment (CI/CD) pipelines. Familiarity with cloud infrastructure as code (IaC) is preferred.
- Strong attention to detail and organizational skills to manage multiple systems and security protocols simultaneously. Ability to prioritize tasks based on criticality and impact.
- Excellent teamwork and collaboration abilities to work with cross-functional teams, including developers, security analysts, and end-users.
- Ability to adapt to rapidly changing technologies and system requirements. Willingness to learn new tools and methodologies to stay current with industry standards.
- Valid certifications in system administration (e.g., Apple Certified Support Professional, AWS Certified Solutions Architect) or cybersecurity (e.g., CISSP, CompTIA Security+) are preferred but not mandatory.
