Community Operation at TronDao

Job Description

Key Responsibilities

• Develop and manage Chinese communities on social platforms like WeChat, QQ, and others to improve user retention and engagement metrics.
• Conduct regular analysis of community dynamics, including user interactions, content performance, and sentiment trends, to identify growth opportunities.
• Plan and execute creative community activities (e.g., contests, Q&A sessions, live events) that attract new members and maintain existing engagement levels.
• Collaborate with cross-functional teams to ensure community initiatives align with business goals and brand messaging.
• Monitor blockchain-related product usage patterns and provide timely support to users facing technical or operational challenges.
• Implement feedback loops to continuously refine community strategies based on user input and performance data.
• Track key performance indicators (KPIs) such as active user count, participation rate, and conversion metrics to measure success.
• Stay updated on industry trends and emerging technologies to innovate community engagement approaches.

Job Requirements

• Proven experience in community management, preferably with a focus on Chinese-speaking audiences and social media platforms.
• Strong understanding of blockchain technology and its applications, with hands-on experience in supporting user adoption and troubleshooting.
• Excellent communication skills to engage users, manage community discussions, and convey brand value effectively.
• Ability to create and execute data-driven strategies to improve community growth and user engagement metrics.
• Proficiency in using analytics tools (e.g., social media dashboards, user behavior tracking software) to monitor community performance.
• Knowledge of content creation techniques and user experience design principles to enhance community appeal.
• Collaborative mindset to work with product teams, marketing departments, and customer support for holistic community development.
• Attention to detail and organizational skills to manage multiple community initiatives simultaneously.
• Fluency in Mandarin and English for effective communication with diverse user groups and stakeholders.
• Ability to adapt to fast-paced environments and iterate community strategies based on real-time feedback.