Community Operation at Matrixport

Job Description

Key Responsibilities

• Coordinate and contact KOLs to discuss cooperation matters, and solve various customer service problems encountered by KOLs in the daily process of attracting new customers.
• Respond to customer service questions in the KOL community and provide daily work support for KOLs, as well as actively attracting new fans to the cooperative group.
• Promote and advertise active activities for attracting new members within the community.
• Identify and categorize issues raised by community users, and provide feedback to the corresponding department.

Job Requirements

• Strong communication and interpersonal skills to effectively engage with KOLs and community members.
• Experience in customer service or community management, preferably within a KOL or influencer environment.
• Ability to troubleshoot and resolve customer service issues efficiently.
• Proactive attitude with a focus on community growth and engagement.
• Basic understanding of marketing and promotional strategies for community activities.