About the OpportunityWe are looking for a Turkish-speaking customer service specialist with a positive and customer-oriented personality. Customer service specialists need to handle and resolve reported customer questions, provide high-quality customer service and improve customer satisfaction.Job Description1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools;2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems;3. Proficient in Turkish and English, Proficient in Mandarin is a plus;4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred;5. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization;6. Able to work in shifts./Able to work full-night shifts (3 shifts per day: 9:00-18:00, 15:00- 00:00, 00:00-9:00)