Customer Service at MEXC
Full Time1 month ago
Employment Information
Job Description
MEXC is seeking a dedicated Korean customer service representative to join our dynamic and fast-growing team. As a key member of the global exchange, you will play a vital role in ensuring exceptional user experiences and maintaining the company's reputation for excellence. This position offers an opportunity to contribute to a high-volume digital asset trading platform that consistently ranks among the top 10 globally according to CoinMarketCap. We provide a competitive compensation package, comprehensive career development programs, and a supportive work environment to foster growth and innovation.
Key Responsibilities
- Provide timely and professional assistance to users through online customer service platforms, addressing their inquiries and resolving issues effectively;
- Monitor and analyze user feedback, systematically documenting and organizing recurring problems to improve service quality;
- Act as a bridge between users and the company, translating complex financial concepts into clear and concise explanations in Korean and English;
- Conduct regular reviews of user experience challenges, identifying pain points and proposing actionable solutions for process optimization;
- Collaborate with cross-functional teams to implement improvements that enhance customer satisfaction and operational efficiency;
- Adapt to flexible working hours, including extended night shifts, to ensure 24/7 support for our global user base.
Job Requirements
- Native or fluent proficiency in Korean and English, with an advantage in Chinese language skills for better communication with diverse users;
- Proven experience in customer service or related fields, preferably in the financial or digital asset industry, with a strong understanding of trading platforms;
- Excellent interpersonal and problem-solving skills, with the ability to remain calm and professional under pressure;
- Strong business acumen and analytical mindset, capable of grasping fundamental financial concepts through training and on-the-job learning;
- Ability to work independently and as part of a team, with a proactive approach to identifying and resolving user issues;
- Flexibility to accommodate shift work schedules, including long night shifts, to ensure continuous support for global operations.
Company Benefits
Joining MEXC means becoming part of a high-energy team that values innovation and collaboration. We offer a competitive salary and performance-based bonuses, along with a range of additional benefits including health insurance, annual leave, and professional development allowances. Employees also receive access to exclusive training programs, career advancement opportunities, and a supportive work culture that encourages continuous learning and growth. The company provides a stable and secure work environment with opportunities to engage in international projects and contribute to the evolution of the digital asset market.
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