Job Description
This position is responsible for providing excellent customer service by addressing inquiries and resolving issues in a timely manner. The role requires strong communication skills and the ability to collaborate with technical teams when needed.
Key Responsibilities
- Respond to customer inquiries promptly and professionally
- Assist customers in solving problems and addressing concerns
- Help customers navigate and resolve business process issues
- Coordinate with research and development teams for technical-related matters
- Document customer interactions and maintain accurate records
- Identify recurring issues and suggest process improvements
Job Requirements
- Bachelor's degree in Business, Communications or related field
- 1-2 years of experience in customer service or support role
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Ability to work collaboratively with technical teams
- Patience and empathy when dealing with customer concerns
- Basic understanding of technical concepts (training will be provided)
- Ability to multitask and prioritize in a fast-paced environment
Preferred Qualifications
- Experience in technical support or IT-related field
- Knowledge of CRM systems and support ticketing tools
- Multilingual capabilities for international customer support
