Customer Service at MEXC

Job Description

Key Responsibilities

• Receive and respond to user inquiries through online customer service tools, addressing their concerns promptly and professionally.
• Provide timely feedback on existing issues, collecting and organizing problem reports for further analysis.
• Demonstrate strong business acumen by quickly grasping essential business concepts during training sessions.
• Identify obstacles in user experience, uncover user needs, and collaborate with teams to drive problem-solving and process optimization.
• Adapt to flexible shift schedules, including the ability to work long night shifts when required.

Job Requirements

• Proficiency in Persian language (both written and verbal) is mandatory.
• Prior experience in customer service or online support roles is preferred.
• Basic financial knowledge or related experience would be an advantage.
• Strong problem-solving skills with the ability to analyze user feedback effectively.
• Excellent communication skills and ability to work in a fast-paced environment.
• Willingness to work in rotating shifts, including night shifts as needed.

Preferred Qualifications

• Experience working with customer service platforms or CRM systems.
• Background in financial services or related industries.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• Strong team player with a collaborative mindset.