Job Description
CEX TOP20 cryptocurrency exchange is hiring remote customer support positions. The available roles include: - English Customer Support (English only) - English & Chinese Community Support (English + Chinese) - Persian Customer Support (English + Persian) - Turkish Customer Support (English + Turkish) Location: Fully remote (accepting candidates from any time zone)
Key Responsibilities
- Manage and maintain English-speaking communities (Telegram/Discord)
- Provide timely and professional responses to user inquiries regarding trading, accounts, deposits/withdrawals, etc.
- Guide users through basic operations including registration, KYC, deposits, withdrawals, and trading processes
- Monitor community sentiment and identify potential risks or negative trends
- Coordinate with internal teams to handle exceptions, complaints, and emergencies
- Maintain community order by managing violations, advertisements, and malicious behaviors
- Collect user feedback and compile common issues for internal reporting
- Assist in executing community activities (events, AMAs, operational tasks) to enhance engagement
Job Requirements
- Excellent written and verbal communication skills in English (Chinese is a plus)
- Minimum 1 year of customer service or community management experience in cryptocurrency exchanges
- Familiarity with basic Web3 concepts (wallets, transfers, gas fees, networks, etc.)
- Proficiency in community tools like Telegram and Discord
- Strong communication skills, patience, and service-oriented mindset
- Ability to work in high-pressure environments with quick response times
- Willingness to work rotating shifts (including nights and weekends)
- Basic Excel skills for data recording
- Strong sense of responsibility, execution capability, and teamwork spirit
- Shift schedules: 08:00-16:00, 16:00-24:00, 00:00-08:00 (three rotating shifts)
Benefits
- Fully remote work arrangement
- One day off per week
- Salary paid in cryptocurrency (USDT)
