Job Description
English Customer Service Specialist (No Night Shifts)
This position involves providing professional English-language customer support to global users through online chat and ticketing systems. The role focuses on delivering exceptional service while maintaining a positive user experience.
Compensation Package
- Base Salary: 1200 USDT/month
- Performance Bonus: 300 USDT/month
- Total Compensation: 1500 USDT/month
Key Responsibilities
- Provide professional English customer support via online chat, ticketing systems, and other communication channels
- Handle user inquiries regarding accounts, deposits, withdrawals, transactions, and other platform-related questions
- Collect user feedback and coordinate with internal teams to resolve issues promptly
- Assist with user communication for official announcements, campaigns, and promotional activities
- Continuously improve customer service experience and enhance user satisfaction
- Participate in shift rotations to maintain 24/7 customer support coverage
Job Requirements
- Fluent English communication skills for daily work interactions
- Strong interest in Web3, cryptocurrency, and blockchain industry with willingness for long-term learning and development
- Excellent communication skills and customer service orientation with patience in problem-solving
- Fast learning ability, strong sense of responsibility, and adaptability to fast-paced work environment
- Willingness to work rotating shifts including night shifts with strong stress tolerance
- Previous customer service experience, overseas study background, or Web3 industry experience preferred
Working Hours (UTC+8)
- Shift 1: 09:00 - 18:00
- Shift 2: 15:00 - 24:00
- Rotating shift system with monthly rotation
- One day off per week
- Remote work arrangement
Benefits
- Salary paid on the 10th of each month
- Payment in USDT
- Full remote work opportunity
- Opportunity to work in the cutting-edge Web3 industry
- Professional development in blockchain technology
