Customer Support at Marisa

Job Description:

Key Responsibilities:

• Provide professional English customer service to global users through online chat, ticketing systems, and other channels.
• Handle user inquiries regarding accounts, deposits, withdrawals, transactions, and other related issues, assisting users with any questions they may have during the process.
• Collect user feedback, follow up promptly, and assist internal teams in resolving related issues.
• Support user communication and Q&A for official events, announcements, and other content.
• Continuously optimize user service experience to enhance customer satisfaction.
• Collaborate with the team to complete shift work, ensuring 24/7 customer service support.

Job Requirements:

• Fluent in spoken English, capable of daily work communication in English.
• Interest in Web3, cryptocurrency, and blockchain industry, with a willingness to learn and develop long-term.
• Strong communication skills and service-oriented mindset, able to patiently resolve user issues.
• Quick learner with a strong sense of responsibility, adaptable to fast-paced work environments.
• Willing to accept shift work and night shifts, with strong stress tolerance.
• Prior customer service experience, overseas study background, or Web3 industry experience is a plus.

Working Hours (UTC+8):

• 09:00 - 18:00
• 15:00 - 24:00

Benefits:

• Salary paid on the 10th of each month.
• Payment in USDT.
• Remote work opportunity.