Job Description
We are seeking a dedicated Customer Support Representative to join our team in Dubai. This is an on-site position and requires the candidate to be based in Dubai (remote work is not available). The primary responsibility of this role is to manage and respond to after-sales customer inquiries and emails efficiently.
Key Responsibilities
- Handle and respond to after-sales customer inquiries via email and other communication channels.
- Provide timely and accurate information to customers regarding their concerns or issues.
- Maintain a high level of professionalism and customer service in all interactions.
- Document and track customer interactions and resolutions in the company's CRM system.
- Collaborate with other team members to ensure customer satisfaction and issue resolution.
Job Requirements
- Must be based in Dubai (remote work is not an option).
- Previous experience in customer support or a related field is preferred but not mandatory.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Willingness to undergo on-the-job training to enhance skills and knowledge.
Additional Information
This position offers on-the-job training to ensure you are well-equipped to handle customer inquiries effectively. We value teamwork, professionalism, and a customer-centric approach. If you are passionate about helping customers and thrive in a dynamic environment, we encourage you to apply.
