Customer Support at MEXC

Job Description

Key Responsibilities

• Receive and respond to user inquiries through online customer service tools
• Provide timely solutions to user concerns and questions
• Identify and report process issues while collecting and organizing problem data
• Analyze user experience obstacles and uncover potential needs
• Drive problem resolution and process optimization initiatives
• Participate in customer satisfaction improvement programs

Job Requirements

• Fluent in Korean and English (both written and spoken)
• Mandarin language ability is a strong advantage
• Quick learner with strong business acumen
• Ability to grasp essential business concepts after training
• Financial knowledge or relevant experience is preferred
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities

Working Conditions

• Must be able to adapt to shift work schedules
• Willingness to work long night shifts when required
• This is a fully remote position

Preferred Qualifications

• Prior experience in customer support or service roles
• Background in financial services or related fields
• Experience with customer service platforms and tools
• Understanding of customer experience best practices