Moderator at Roam

Job Description

Key Responsibilities

• Community Building & Engagement:
  • Develop, implement, and manage strategies to engage and grow our Korean-speaking community across various platforms (e.g., Kakao, Telegram, Discord, Twitter).
  • Foster meaningful relationships with community members by addressing questions, gathering feedback, and providing updates.
  • Organize online and offline events, such as AMAs, meetups, and collaborative activities, to strengthen community ties.
• Content Creation & Localization:
  • Create and localize content in Korean and Mandarin to suit the cultural and linguistic nuances of the Korean market.
  • Collaborate with the content and marketing teams to ensure high-quality, engaging materials.
• Market Insights & Reporting:
  • Monitor community sentiment and provide actionable insights to the product and marketing teams.
  • Stay updated on industry trends, competitor activities, and user behavior specific to the Korean market.
• Collaboration & Communication:
  • Act as a liaison between the Korean-speaking community and internal teams, ensuring smooth communication and alignment on goals.
  • Work closely with cross-functional teams, including marketing, product development, and customer support.

Job Requirements

• Fluent in Korean and Mandarin, with excellent written and verbal communication skills in both languages.
• Proven experience in community management, preferably within the Korean market.
• Strong understanding of social media platforms and community engagement strategies.
• Ability to analyze community feedback and provide actionable insights.
• Experience in organizing online and offline events to engage community members.
• Collaborative mindset with the ability to work effectively across different teams.
• Passion for building and nurturing online communities.