Operation Manager at CQCAPITAL

Job Description

Key Responsibilities

• Develop and execute operational strategies for business lines, creating user operation models that align with organizational goals and market demands
• Design and implement multi-channel user engagement programs to improve user stickiness, with a focus on increasing repeat usage and conversion rates
• Plan and execute cross-departmental collaboration projects, ensuring alignment between business development, product teams, and marketing departments
• Conduct in-depth market research and competitor analysis to identify industry trends, benchmark performance, and refine operational approaches
• Monitor and analyze key performance metrics regularly, including user growth rates, conversion funnel efficiency, and customer retention percentages
• Implement data-driven decision-making processes to continuously optimize operational workflows and improve business outcomes
• Develop and maintain operational KPI dashboards, providing actionable insights to senior management and stakeholders
• Coordinate with technical teams to ensure operational systems are scalable, secure, and aligned with business objectives
• Lead the development of user-centric operational strategies that balance business growth with customer satisfaction
• Manage and mentor a team of operational analysts, ensuring best practices are followed and team performance is optimized

Job Requirements

• Bachelor's degree in Business Administration, Management, or related field with 5+ years of experience in operations management or equivalent
• Proven track record of successfully managing user growth initiatives, with measurable improvements in conversion rates and retention metrics
• Strong analytical skills with expertise in data interpretation, statistical analysis, and performance benchmarking
• Excellent communication abilities, including the capacity to present complex operational data to non-technical stakeholders
• Proficiency in digital marketing tools and platforms, with experience in social media strategy development and execution
• Ability to develop and maintain operational KPI frameworks that align with business objectives and growth targets
• Experience with cross-functional project management, including coordination with product, marketing, and technical teams
• Knowledge of market research methodologies and competitive intelligence analysis techniques
• Strong leadership skills with experience managing teams of 5+ members in fast-paced environments
• Ability to adapt operational strategies to changing market conditions and regulatory environments
• Proficiency in business intelligence tools such as Tableau or Power BI for data visualization and reporting
• Experience with agile project management methodologies and continuous improvement frameworks
• Excellent problem-solving abilities with a focus on process optimization and cost efficiency
• Strong understanding of customer lifecycle management and user segmentation strategies
• Ability to develop and execute A/B testing frameworks to validate operational hypotheses
• Experience with customer feedback analysis and user experience optimization initiatives
• Proficiency in SQL and data analysis software for operational data management
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent time management abilities to meet tight deadlines while maintaining operational quality standards

Qualifications

• Proven success in managing user growth initiatives with measurable results in conversion rates and retention metrics
• Strong analytical background with experience in developing data-driven operational strategies
• Excellent communication skills, including the ability to present complex operational data to non-technical stakeholders
• Proficiency in digital marketing tools and platforms, with experience in social media strategy development
• Ability to develop and maintain operational KPI frameworks that align with business objectives
• Experience with cross-functional project management, including coordination with product and technical teams
• Knowledge of market research methodologies and competitive intelligence analysis techniques
• Strong leadership skills with experience managing teams in fast-paced environments
• Ability to adapt operational strategies to changing market conditions and regulatory environments
• Proficiency in business intelligence tools for data visualization and reporting
• Experience with agile project management methodologies and continuous improvement frameworks
• Excellent problem-solving abilities with a focus on process optimization and cost efficiency
• Strong understanding of customer lifecycle management and user segmentation strategies
• Ability to develop and execute A/B testing frameworks to validate operational hypotheses
• Experience with customer feedback analysis and user experience optimization initiatives
• Proficiency in SQL and data analysis software for operational data management
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent time management abilities to meet tight deadlines while maintaining operational quality standards
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong understanding of digital transformation trends and their impact on operational strategies