Job Description
The AI Product Operation Manager is a pivotal role responsible for overseeing the lifecycle of AI product knowledge base content. This position focuses on ensuring the accuracy, relevance, and continuous improvement of product documentation and technical resources. The manager will collaborate closely with cross-functional teams to align knowledge base development with business objectives and user needs. By maintaining a well-structured knowledge base, this role supports product teams in making informed decisions and enhances user experience through accessible, up-to-date information. The role also involves monitoring market trends and competitor products to identify opportunities for innovation and optimization.
Key Responsibilities
- Lead the creation, organization, and maintenance of AI product knowledge base content, ensuring it meets industry standards and user requirements.
- Work with stakeholders to identify business scenarios and extract typical user needs, translating them into actionable product specifications.
- Drive the rapid implementation and iteration of AI products by coordinating with development, design, and QA teams to ensure timely delivery.
- Conduct regular audits of knowledge base content to ensure accuracy, completeness, and alignment with product updates.
- Develop and implement content management strategies to improve searchability, usability, and accessibility of product documentation.
- Collaborate with marketing and sales teams to ensure knowledge base content supports customer onboarding, training, and support initiatives.
- Monitor user feedback and engagement metrics to identify gaps in knowledge base content and prioritize improvements.
- Stay updated on emerging AI technologies and industry best practices to ensure knowledge base content remains cutting-edge and competitive.
- Coordinate with external partners and vendors to ensure knowledge base content integrates seamlessly with third-party tools and platforms.
- Document and communicate product updates, features, and changes to ensure all stakeholders have access to the latest information.
Job Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3 years of experience in product management, operations, or knowledge base development, preferably in the AI or SaaS industry.
- Strong understanding of AI product development processes, including data modeling, machine learning, and NLP technologies.
- Excellent communication skills, with the ability to translate technical concepts into user-friendly documentation.
- Proficiency in content management systems (CMS) and knowledge base platforms such as Confluence, Zendesk, or Notion.
- Experience with agile methodologies and iterative product development cycles.
- Ability to analyze user behavior and business requirements to inform content strategy and product improvements.
- Strong organizational skills to manage multiple projects and prioritize tasks effectively.
- Familiarity with SEO best practices and content optimization techniques to improve visibility and user engagement.
- Demonstrated ability to work independently and collaboratively with cross-functional teams to achieve business goals.
- Fluency in English and additional languages (e.g., Chinese, Japanese) is a plus.
- Proven track record of delivering high-quality product documentation that supports user adoption and business growth.
