1. Responsible for the front-end and back-end product design of customer service business, including requirement analysis, product planning, functional design, and driving implementation; 2. Provide standardized online processes, efficiency enhancing empowerment tools, and intelligent analysis and decision-making capabilities around the daily work scenarios of business participants, gradually improving the service capabilities of the business team to customers; 3. Responsible for liaising with various business parties, improving the business integration process, and promoting the overall integration of products; 4. Responsible for liaising with various suppliers, proposing optimization requirements and tracking their implementation to ensure project progress; 5. Meet the needs of company level customer service platform scenarios, and enable the implementation of business scenarios such as C-end APP/web online customer service, intelligent customer service robots, self-service, and work orders