Product Manager at MEXC

Job Description

Key Responsibilities

• Lead the end-to-end product design process for customer service systems, including requirement analysis, product planning, functional design, and implementation oversight.
• Develop and implement standardized online workflows that streamline daily operations for business participants, while enhancing team efficiency and customer service capabilities.
• Facilitate collaboration with internal business teams to improve integration processes and ensure cohesive product alignment with organizational goals.
• Coordinate with external suppliers to propose optimization requirements, monitor implementation progress, and ensure timely delivery of projects.
• Design and deploy intelligent customer service solutions, such as chatbots, self-service portals, and work order management systems, to meet company-level platform needs.
• Continuously evaluate and refine existing systems to improve user experience, operational efficiency, and data-driven decision-making capabilities.
• Act as a liaison between technical teams and business stakeholders to ensure alignment on product requirements and deliverables.
• Document processes, tools, and system functionalities to maintain clarity and support team onboarding and knowledge sharing.
• Monitor system performance metrics and provide actionable insights for process optimization and scalability improvements.
• Stay updated on industry trends and emerging technologies to incorporate innovative solutions into customer service product development.

Job Requirements

• Proven experience in product design and development, preferably within the customer service or SaaS industry.
• Strong understanding of front-end and back-end technologies, including but not limited to web development frameworks, API integration, and database management.
• Excellent analytical skills to interpret business needs and translate them into technical specifications and product features.
• Ability to collaborate effectively with cross-functional teams, including business analysts, developers, and project managers.
• Proficiency in project management methodologies to ensure timely and efficient delivery of projects.
• Knowledge of customer service automation tools, AI technologies, and data analytics platforms is a plus.
• Strong communication skills to articulate technical concepts to non-technical stakeholders and vice versa.
• Attention to detail to ensure accuracy in requirement analysis, system design, and implementation processes.
• Problem-solving skills to address challenges in product development and system integration.
• Ability to work independently and manage multiple priorities simultaneously in a fast-paced environment.
• Preferred qualifications include a bachelor's or master's degree in computer science, software engineering, or a related field.
• Experience with agile development practices and iterative product design methodologies.
• Understanding of customer journey mapping and user experience design principles.
• Ability to conduct user testing and gather feedback to refine product features and improve customer satisfaction.
• Knowledge of compliance and security standards relevant to customer service platforms.