Product Manager at MEXC

Job Description

Key Responsibilities

• Lead the full lifecycle of product development for customer service operations, from initial requirement gathering to final implementation, ensuring alignment with business objectives and user needs.
• Design and optimize standardized workflows for online customer service, develop tools that enhance operational efficiency, and integrate intelligent decision-making systems to support business participants in their daily tasks.
• Facilitate cross-departmental collaboration by coordinating with internal business teams to streamline integration processes and ensure seamless product interoperability across platforms.
• Manage supplier relationships by defining technical specifications, monitoring project milestones, and ensuring timely delivery of optimized solutions that meet business requirements.
• Implement and maintain company-level customer service platforms, focusing on scenarios like C-end app/web interfaces, AI-powered chatbots, self-service portals, and work order management systems to improve customer satisfaction and operational performance.

Job Requirements

• Proven experience in product design and development, with a strong background in both front-end and back-end technologies, including familiarity with agile methodologies and user-centered design principles.
• Excellent analytical skills to translate business needs into technical solutions, coupled with the ability to create scalable systems that support intelligent automation and data-driven decision-making.
• Strong communication and collaboration abilities to work effectively with cross-functional teams, stakeholders, and external vendors, ensuring clear alignment of goals and requirements.
• Proficiency in project management tools and methodologies to track progress, manage timelines, and deliver high-quality products within defined constraints.
• Deep understanding of customer service operations, including knowledge of CRM systems, chatbot development, and self-service technologies, to drive innovation and improve service delivery.
• Ability to analyze complex business processes and identify opportunities for optimization, with a focus on enhancing user experience and operational efficiency.
• Excellent problem-solving skills to address technical and business challenges, ensuring the successful implementation of customer service solutions across multiple channels and platforms.
• Strong attention to detail to ensure accuracy in requirement analysis, system design, and quality assurance of delivered products.
• Experience with cloud-based platforms and APIs to enable integration of customer service tools with existing systems and third-party services.
• Ability to work in a fast-paced environment, adapting to changing priorities and delivering results under tight deadlines.