Translator at MEXC

Job Description

Key Responsibilities

• Operate online customer service tools to receive and address user queries, maintaining clear communication in Dutch, Chinese, and English.
• Systematically analyze workflow processes, identify recurring problems, and organize them for prioritization and resolution.
• Collaborate with cross-functional teams to ensure service quality, while maintaining a proactive approach to process optimization.
• Adapt to dynamic work schedules and tight deadlines, ensuring consistent performance under pressure.
• Provide feedback on service improvements and contribute to the development of standardized operating procedures.

Job Requirements

• Native or fluent proficiency in Dutch, Chinese, and English, with the ability to communicate professionally in all three languages.
• Strong business acumen and analytical skills, capable of understanding complex business concepts quickly through training.
• Excellent problem-solving abilities, with a focus on identifying root causes and implementing sustainable solutions.
• Experience in financial operations or related fields is preferred, with knowledge of budgeting, cost analysis, and financial reporting.
• Ability to work independently and collaboratively, with a commitment to continuous learning and process improvement.
• Flexible working attitude, including willingness to adjust to non-traditional hours and high-pressure project timelines.

Additional Qualifications

Candidates with experience in customer relationship management (CRM) systems, data analysis tools, or quality assurance frameworks will be given priority. A background in international business operations or cross-cultural communication is also advantageous. Demonstrated ability to maintain composure and professionalism in high-stress scenarios is essential for success in this role.