Job Responsibilities:1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the problems existing in the process, collect and sort out problems;3. Proficiency in Dutch, Chinese and English.4. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;5. Able to adapt to hard deadlines. / Able to adapt to different working hours.工作职责：1. 负责通过在线客服工具接收用户的咨询，并回答用户的疑问；2. 及时反馈存在的问题，收集和整理问题；3. 熟练掌握荷兰语、中文和英语；4. 具备较强的商业敏感性，在培训后能够掌握基本的商业概念。有财务知识和经验者优先考虑；5. 能够适应紧迫的截止日期。/ 能够适应不同的工作时间安排。