Translator at MEXC

Job Description

Key Responsibilities

• Operate online customer service tools to receive and respond to user inquiries in Vietnamese, Chinese, and English, ensuring clarity and accuracy in communication.
• Systematically track and document existing issues, categorize them based on urgency and impact, and provide detailed feedback to relevant departments for resolution.
• Organize and analyze customer feedback data to identify patterns, trends, and areas for improvement, contributing to the development of actionable strategies.
• Act as a liaison between customers and internal teams, translating complex business concepts into user-friendly explanations during interactions.
• Support the implementation of process improvements by collaborating with product and support teams to address pain points and optimize workflows.
• Monitor service performance metrics to ensure compliance with quality standards and drive continuous improvement initiatives.

Job Requirements

• Fluent in Vietnamese, Chinese, and English, with the ability to communicate effectively with diverse customer bases across different regions.
• Proven experience in customer service or related fields, with a strong understanding of service protocols and customer satisfaction principles.
• Excellent analytical skills to assess customer feedback, identify root causes of issues, and propose data-driven solutions.
• Ability to quickly adapt to changing priorities and urgent deadlines, demonstrating flexibility and resilience in high-pressure environments.
• Strong business acumen, including the capacity to grasp fundamental business concepts and apply them to customer service scenarios after training.
• Basic financial knowledge and experience in budgeting or cost management are preferred, as they contribute to informed decision-making in service-related matters.
• Proficient in using customer service software, CRM tools, and data analysis platforms to streamline operations and improve efficiency.
• Excellent interpersonal skills to build rapport with customers, resolve conflicts, and maintain a positive brand image.
• Ability to work independently and as part of a team, with a proactive attitude towards problem-solving and process optimization.
• Commitment to continuous learning and professional development, including staying updated on industry trends and service best practices.

Work Schedule Flexibility

This position requires the ability to adapt to varying work schedules, including shift work or irregular hours, to ensure uninterrupted service delivery. Candidates should be prepared to respond to customer inquiries during peak hours and be flexible in adjusting their availability to meet business needs. A strong sense of responsibility and time management skills are essential to balance multiple tasks and maintain productivity under dynamic conditions.