1. Responsible for the front-end and back-end product design of customer service business, including requirement analysis, product planning, functional design, and driving implementation; 2. Provide standardized online processes, efficiency enhancing empowerment tools, and intelligent analysis and decision-making capabilities around the daily work scenarios of business participants, gradually improving the service capabilities of the business team to customers; 3. Responsible for liaising with various business parties, improving the business integration process, and promoting the overall integration of products; 4. Responsible for liaising with various suppliers and proposing optimizations

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the proble

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;2. Timely feedback on the proble