Job Description
Community Manager Intern/Apprentice (Twitter & Discord) is a dynamic role focused on cultivating and maintaining a vibrant online community for our Web3 projects. This position requires proactive engagement with users across social platforms, strategic content planning, and data-driven analysis to enhance community growth and satisfaction. The ideal candidate will work closely with the marketing and product teams to ensure community insights directly influence our initiatives and services.
Key Responsibilities
- Actively interact with the community on Twitter and Discord, responding to comments, queries, and feedback in a timely manner to foster engagement and trust.
- Monitor and analyze customer reviews, social media conversations, and community sentiment to identify trends and areas for improvement.
- Create, edit, and publish diverse content formats including original text, visuals, videos, and news updates to maintain community interest and activity.
- Organize and execute regular community events, challenges, and initiatives to drive participation and keep members informed about project developments.
- Develop and implement growth strategies for community expansion on Twitter and Discord, leveraging partnerships, promotions, and collaborative campaigns.
- Oversee community moderation by enforcing platform guidelines, resolving conflicts, and ensuring a respectful environment for all members.
- Track and report on key metrics such as return on investment, member acquisition rates, and engagement performance using tools like Google Analytics and social media dashboards.
Job Requirements
- Proficiency in managing social media platforms (Twitter, Discord) and familiarity with Web3 technologies to provide accurate updates and educational content to the community.
- Excellent communication skills, both written and verbal, to articulate brand values, respond to user concerns, and collaborate with cross-functional teams effectively.
- Ability to analyze data and generate actionable insights to optimize community engagement strategies and improve user retention.
- Strong organizational skills to manage multiple tasks simultaneously, including content scheduling, event planning, and performance tracking.
- Passion for Web3 ecosystems and a willingness to stay updated on industry trends to inform community discussions and initiatives.
- Collaborative mindset to work with marketing, product, and support teams while maintaining a consistent community voice and tone.
- Basic understanding of SEO principles and social media marketing techniques to enhance content visibility and community reach.
Qualifications
- Currently pursuing a degree in Digital Marketing, Communications, or a related field with a focus on social media and community management.
- Experience with social media analytics tools (e.g., Hootsuite, Sprout Social) and familiarity with Google Analytics for tracking engagement metrics.
- Knowledge of Web3 concepts such as blockchain, NFTs, and decentralized applications to contribute meaningfully to community discussions.
- Ability to create visually appealing content using tools like Canva, Adobe Premiere, or basic video editing software.
- Strong attention to detail and time management skills to meet daily content deadlines and handle community inquiries efficiently.
- Fluency in English with additional language skills preferred for global community engagement.
- Availability to work flexible hours, including evenings and weekends, to respond to community activity and manage time-sensitive campaigns.
