Customer Service at MEXC

Job Description

Key Responsibilities

• Receive and respond to user inquiries through online customer service tools, addressing their concerns promptly and professionally.
• Provide timely feedback on process-related issues, collecting and organizing problems for further analysis.
• Identify obstacles in user experience, brainstorm solutions, and uncover user needs to drive problem-solving and process optimization.
• Collaborate with team members to improve service quality and efficiency.

Job Requirements

• Proficiency in Japanese and Chinese (both written and spoken) is essential.
• Strong business acumen with the ability to grasp key business concepts after training. Prior financial knowledge or experience is a plus.
• Excellent problem-solving skills and the ability to think critically to improve user experience.
• Ability to adapt to shift work, including long night shifts, as required.
• Strong communication skills and a customer-centric approach.

Preferred Qualifications

• Experience in customer service or a related field is preferred.
• Familiarity with financial services or related industries is an advantage.