Customer Service at MEXC

Job Description

Key Responsibilities

• Receive user consultations and resolve their doubts through online customer service tools
• Timely feedback on user issues encountered during product usage, and maintain proper documentation of these problems
• Analyze daily work processes to identify obstacles in user experience, uncover user needs, and drive problem resolution and process optimization

Job Requirements

• Proficiency in both English and Mandarin (written and spoken)
• Strong business acumen with ability to grasp fundamental business operations after training
• Financial-related knowledge and experience is preferred
• Ability to work onsite at our Kuala Lumpur office
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills

Preferred Qualifications

• Prior experience in customer service or support roles
• Background in financial services or related fields
• Experience with CRM systems or customer support software