Customer Service at MEXC

Job Description

Key Responsibilities

• Handle user inquiries and provide solutions through online customer service tools in a timely and professional manner.
• Document and report any issues encountered during the support process, ensuring proper collection and organization of feedback.
• Develop strong business acumen and master fundamental business concepts through comprehensive training programs.
• Identify and analyze user experience obstacles, uncover underlying needs, and contribute to problem-solving and process optimization initiatives.
• Collaborate with team members to brainstorm solutions and implement improvements to enhance overall service quality.
• Adapt to flexible work schedules, including shift work and extended night shifts as required by business needs.

Job Requirements

• Fluent in both Chinese and English (written and spoken) to effectively communicate with our global user base.
• Prior experience in customer service or related fields is preferred.
• Basic knowledge or experience in finance or cryptocurrency is highly advantageous.
• Strong problem-solving skills and ability to think critically about user experience challenges.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.
• Willingness to work non-traditional hours, including night shifts and weekends.
• Ability to quickly learn new technologies and adapt to changing business requirements.

Preferred Qualifications

• Bachelor's degree in Business, Finance, Communications or related field.
• Experience working in fintech or cryptocurrency exchanges.
• Certification in customer service or related professional development courses.