Customer Service at PlanX

Job Description

Key Responsibilities

• Respond promptly to customer inquiries via various channels (email, phone, chat).
• Assist customers in troubleshooting and resolving their issues effectively.
• Help customers navigate through business processes and provide clear guidance.
• Identify and escalate technical issues to the research and development team when necessary.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with cross-functional teams to ensure timely resolution of customer problems.
• Provide feedback to improve customer support processes and tools.

Job Requirements

• Proven experience in customer support or a related role.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and solve problems efficiently.
• Basic understanding of technical concepts to coordinate with R&D teams.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-focused mindset with a passion for helping others.