Customer Support at MEXC
Full Time1 month ago
Employment Information
Job Description
Hello Japanese customer service specialist! MEXC is looking for a talented individual to join our young and ambitious team as a Japanese Customer Service Specialist. If you are passionate about providing excellent customer support and want to be part of a global exchange, this is the perfect opportunity for you!
Key Responsibilities
- Responsible for receiving user inquiries through online customer service tools and answering their questions promptly and professionally.
- Provide timely feedback on existing problems, collect and organize them for further analysis and resolution.
- Possess strong business sensitivity and be able to master basic business concepts after training. Financial knowledge and experience are preferred.
- Brainstorm on obstacles in user experience, explore user needs, and contribute to problem-solving and process optimization.
- Able to adapt to shift work, including long night shifts when required.
Job Requirements
- Fluent in Japanese and English, with excellent communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Prior experience in customer service or financial services is a plus.
Why Join Us?
At MEXC, you'll be part of a dynamic and growing global exchange. We offer a supportive work environment, opportunities for professional growth, and the chance to work with a diverse team of professionals. If you're ready to take on this exciting challenge, we'd love to hear from you!
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