Data Analyst at MEXC
Full Time1 month ago
Employment Information
Job Description
We are seeking a detail-oriented and analytical professional to join our team as a Customer Insights Analyst. In this role, you will leverage data to drive improvements in customer service operations and enhance overall customer satisfaction. You will work closely with cross-functional teams to identify trends, optimize workflows, and implement data-driven solutions.
Key Responsibilities
- Analyze customer feedback, interactions, and work order data to identify trends and areas for improvement
- Understand customer behavior and preferences through comprehensive data analysis
- Collaborate with the customer service team to identify and implement process improvements
- Assist in predicting customer service needs based on historical data patterns
- Utilize data-driven insights to optimize workflows and improve operational efficiency
- Develop reports and presentations to communicate findings and recommendations to stakeholders
- Monitor key performance indicators (KPIs) to measure the effectiveness of implemented changes
Job Requirements
- Bachelor's degree in Business Analytics, Statistics, or related field
- 2+ years of experience in data analysis or business intelligence roles
- Proficiency in data analysis tools such as Excel, SQL, or Tableau
- Strong analytical skills with the ability to interpret complex data sets
- Excellent communication and presentation skills
- Experience working with customer service operations is a plus
- Ability to work collaboratively in a team environment
Preferred Qualifications
- Experience with predictive analytics or machine learning concepts
- Knowledge of customer experience measurement methodologies
- Familiarity with CRM systems and customer service platforms
- Certification in data analysis or business intelligence tools
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