Job Description
As the Exchange Operations Manager, you will be responsible for the overall operational strategy and business planning of the exchange. You will set phased operational goals and drive their implementation, being accountable for key business metrics such as trading users, trading volume, revenue, user activity, and retention.
You will oversee various business segments including spot trading, futures contracts, user growth, marketing campaigns, and platform operations, continuously optimizing the user lifecycle from registration, deposit, trading, to retention.
Based on market trends, user behavior, and operational data, you will formulate growth strategies to expand the trading user base, enhance trading activity, and maximize user value.
You will lead the planning and execution of key operational and growth projects, establishing evaluation mechanisms for campaign costs, risks, and ROI, while conducting regular business reviews and strategy optimizations.
You will manage the operations team, including goal decomposition, task allocation, process management, and team development, consistently improving overall delivery efficiency.
Collaborating with product, technology, marketing, business development, and risk control teams, you will drive the implementation of critical business initiatives and take ownership of operational projects and final business outcomes.
Key Responsibilities
- Develop and execute the exchange's operational strategy and business plans
- Manage and optimize the full user lifecycle across multiple business segments
- Create data-driven growth strategies to enhance key performance metrics
- Lead major operational projects with robust evaluation frameworks
- Build and manage high-performing operations teams
- Coordinate cross-functional collaboration to achieve business objectives
Job Requirements
- 5+ years of experience in crypto/Web3/CEX operations, with 3+ years in team management or business leadership roles
- Proven CEX platform operation experience, particularly in spot trading, futures contracts, and trader engagement
- Strong business acumen with direct accountability for core metrics like trading users, volume, and revenue
- Excellent analytical skills to derive insights and implement improvement strategies
- Demonstrated leadership in team management and cross-departmental collaboration
- Deep understanding of crypto markets and user needs, with a results-driven approach
Preferred Qualifications
- Prior experience as CEX Operations Director or similar leadership position
- Successful track record of building operations systems from scratch and achieving significant growth
Compensation & Benefits
13-month salary package with various holiday benefits. Salary range: $8,000 - $13,000 USD equivalent per month.
