Job Description
UPay is seeking a passionate HR Performance Specialist who is driven by data and employee development. You will be a core builder and operator of our performance management system, focusing on leveraging the HRIS (Lark HRIS) platform to design, implement, and optimize the company's KPI and OKR management processes. Your role will ensure the efficient and fair operation of performance management programs while providing deep data analysis to support business decisions. Excellent communication skills in both English and Chinese are essential for this role to support our diverse and fast-paced team environment.
Key Responsibilities
- Performance Management System Design & Optimization:
- Lead the design, configuration, and end-to-end management of annual and quarterly performance evaluation cycles (including goal setting, mid-term reviews, and year-end assessments) based on HRIS (Lark HRIS).
- Assist department heads in formulating, decomposing, and calibrating departmental and individual KPIs and OKRs to ensure alignment with company strategy and challenging targets.
- Continuously iterate and optimize performance management processes, tools, and templates to enhance efficiency and employee experience.
- System Management & Data Analysis:
- Serve as the internal expert for the HRIS performance module, responsible for daily maintenance, permission management, functionality testing, and updates.
- Provide training and support to employees and managers on system operations, processes, and best practices.
- Collect, clean, and analyze performance data to generate visual reports (e.g., goal achievement rates, calibration distributions, talent grids) for talent reviews, compensation evaluations, and leadership development insights.
- Communication, Training & Support:
- Draft performance policies, operational guidelines, and company-wide communications in fluent English and Chinese.
- Organize and conduct online/offline training sessions and workshops on performance management for global/cross-regional teams.
- Provide consulting and coaching to managers and employees on goal setting, performance feedback, and development discussions.
- Projects & Collaboration:
- Participate in or lead HR projects related to performance management, such as engagement surveys, succession planning, and incentive program design.
- Collaborate closely with HRBP, recruitment, and learning & development teams to ensure seamless integration between performance management and talent management processes.
Job Requirements
- Minimum 1 year of HR experience specializing in performance management.
- Hands-on experience in configuring and managing performance modules (especially OKR/KPI processes) on HRIS platforms (preferably Lark), with familiarity in backend configurations and frontend user journeys.
- Proven experience in building or deeply operating KPI and OKR management systems, understanding their core concepts, differences, and applicable scenarios.
- Fluent in both English and Chinese (spoken and written), capable of seamless business communication, professional documentation, and leading cross-border meetings.
- Strong data analysis skills, proficient in Excel/Sheets; experience with BI tools (e.g., Tableau, Looker) is a plus.
- Excellent communication, coordination, and project management skills, with a strong service mindset and cross-departmental influence.
Benefits
- 15 days of paid annual leave every 6 months (including round-trip flight reimbursement).
- Dubai work visa and medical insurance provided.
