Operation Manager at Doaverse
Full Time1 month ago
Employment Information
Job Description
This position is responsible for the comprehensive management of product and user operations within the company. The candidate will independently plan and organize diverse activities to enhance transaction users and increase transaction volume through refined operational strategies. They will also focus on continuous optimization of business processes to achieve measurable results. Additionally, the role involves driving user growth and lifecycle management by developing effective user interaction strategies, which aim to boost user numbers, improve activity engagement and user quality, and facilitate conversion rates. The individual will be tasked with mining user behavior data and business data to design various marketing mechanisms, integrating both internal and external resources to improve user retention and repurchase rates. They will also actively engage and retain existing community members, implementing operations such as screening, stratification, and tag management to enhance community vitality. Finally, the role requires maintaining relationships between ecological resources and customer relationships, continuously learning and analyzing competitors and industry benchmarks, expanding knowledge structure, and sharing experiences with the team to drive innovation and growth.
Key Responsibilities
- Independently plan and execute product and user operation strategies to improve transaction users and transaction volume through data-driven optimization.
- Develop and implement user growth initiatives, including lifecycle management, to increase user numbers and enhance user engagement, quality, and conversion rates.
- Conduct in-depth analysis of user behavior data and business data to design and refine marketing mechanisms that drive user retention and repurchase rates.
- Actively manage and grow the company's community by implementing operations such as user screening, stratification, and tag management to improve community engagement and loyalty.
- Build and maintain relationships between ecological resources and customer relationships, continuously monitor industry trends, and share insights with the team to support strategic decision-making.
Job Requirements
- Proven experience in product operations or user growth management, with a strong track record of improving transaction metrics and user engagement.
- Excellent analytical skills to interpret user behavior data and business data, and translate insights into actionable strategies.
- Ability to design and execute marketing mechanisms that integrate internal and external resources effectively.
- Strong communication and collaboration skills to work with cross-functional teams and share knowledge and experiences.
- Proficiency in data analysis tools and platforms, such as SQL, Excel, or CRM systems, to support operational decision-making.
- Knowledge of community management best practices, including user stratification and tag management, to enhance community engagement.
- Ability to continuously learn and adapt to industry benchmarks and competitor strategies, ensuring the company remains competitive.
- Excellent problem-solving skills and a proactive approach to identifying opportunities for optimization and growth.
- Strong organizational skills to manage multiple projects and activities simultaneously while maintaining high standards of quality.
- Ability to work independently and take ownership of operational initiatives while collaborating effectively with team members.
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