Job Description
We are seeking a highly skilled Exchange Operations Specialist to oversee and manage the foundational operational configurations of our exchange platform. The ideal candidate will ensure seamless operations while maintaining compliance with regulatory standards.
Key Responsibilities
- Manage core exchange operations including user engagement, product listing/delisting, fee configuration, and announcement releases.
- Ensure all operational processes comply with regulatory requirements and maintain platform stability.
- Deliver exceptional customer service by resolving operational issues and enhancing user experience.
- Continuously optimize exchange workflows and participate in developing Standard Operating Procedures (SOPs).
- Monitor and audit exchange operations to ensure regulatory compliance and implement policy changes promptly.
- Collaborate cross-functionally with Product, Technology, and Compliance teams to drive configuration improvements and project delivery.
Job Requirements
- Bachelor's degree or higher, preferably from overseas institutions or domestic 211 universities.
- Proficient in English for business communication and report writing.
- 5-8 years of relevant operational experience in licensed, compliant exchanges with strong knowledge of financial regulations.
- Proven expertise in configuring exchange operations (user engagement, product management, fee structures, etc.).
- Demonstrated project management skills to deliver results within deadlines.
- Excellent teamwork and communication abilities in fast-paced environments.
Benefits
4-6 months performance-based bonus
