Systems Administrator at DFINITY

Job Description

Key Responsibilities

• Provide proactive and reactive IT support to colleagues, prioritizing high-quality assistance for technical issues and inquiries.
• Manage IT onboarding processes, including the setup and distribution of MacBooks and laptops for new onsite and remote employees, ensuring seamless integration into the workplace.
• Oversee inventory management and procurement of laptops, maintaining accurate records and anticipating future needs to ensure adequate stock levels.
• Administer Kandji MDM solutions for MacBook devices, implementing security protocols and optimizing device management workflows.
• Monitor and maintain software applications and services such as Okta, Zoom, Google Workspace, Slack Enterprise, Jira, and Notion, ensuring their reliability and alignment with business requirements.
• Operate Cisco Meraki dashboards to manage corporate WiFi access and configure network infrastructure, maintaining optimal connectivity and performance.
• Occasionally configure Linux and Windows laptops to meet specific technical requirements, ensuring compatibility and functionality across systems.
• Support audio-visual systems for large on-site meetings, including setup, troubleshooting, and maintenance of equipment like Zoom interfaces, Soundcraft mixers, and Sennheiser microphones.
• Automate routine tasks and processes to enhance efficiency, accuracy, and scalability in IT operations, reducing manual effort and minimizing errors.
• Collaborate with cross-functional teams to troubleshoot and resolve IT issues promptly, ensuring minimal disruption to business activities.
• Stay updated on emerging IT trends and technologies, identifying opportunities to suggest and implement improvements that drive innovation and operational excellence.

Job Requirements

• Proven experience in IT support and device management, with a focus on macOS and Windows environments.
• Strong understanding of MDM solutions (e.g., Kandji) and network infrastructure tools (e.g., Cisco Meraki), with hands-on implementation skills.
• Ability to manage inventory systems and procurement processes, ensuring alignment with organizational needs and budget constraints.
• Excellent communication skills to collaborate with teams and explain technical solutions in non-technical terms.
• Proficiency in configuring and troubleshooting audio-visual equipment for large-scale meetings, with experience in event setup and support.
• Knowledge of automation tools and scripting languages to streamline repetitive tasks and improve system efficiency.
• Attention to detail and problem-solving skills to resolve complex technical issues effectively.
• Ability to adapt to evolving IT landscapes and propose scalable solutions for future growth.
• Preferred experience with cloud-based platforms (e.g., Google Workspace, Slack Enterprise) and collaboration tools (e.g., Jira, Notion).
• Strong organizational skills to manage multiple priorities and ensure timely completion of tasks.
• Commitment to continuous learning and staying updated on industry best practices and technological advancements.