Associate at Bitget
Full Time1 month ago
Employment Information
Position Status
This position is currently on hold for recruitment. We are actively seeking qualified candidates to join our team and contribute to our customer service operations. Due to the temporary suspension, we are focusing on refining our processes and enhancing our support systems to ensure optimal service delivery.
Job Description
As a Chinese customer service representative, you will be responsible for providing exceptional support to users through various communication channels. This includes managing real-time chat interactions, handling email correspondence, and engaging with customers via Telegram. Your role will involve bridging communication gaps between departments to facilitate problem resolution and ensure seamless collaboration. Additionally, you will play a key role in identifying opportunities to streamline internal workflows and improve operational efficiency.
Key Responsibilities
- Deliver personalized customer service through real-time chat, email, and Telegram platforms to address user inquiries and resolve issues effectively.
- Act as a liaison between customer-facing teams and internal departments to ensure timely and accurate problem resolution across the organization.
- Conduct in-depth analysis of customer feedback and service data to identify trends, improve processes, and enhance user satisfaction.
- Implement and optimize customer service protocols using appropriate technology tools to ensure consistency and efficiency in support delivery.
- Collaborate with cross-functional teams to develop innovative solutions for recurring customer service challenges and operational bottlenecks.
- Document customer interactions and service outcomes to maintain a comprehensive record for future reference and team training.
Job Requirements
- Excellent command of the Chinese language, including both written and verbal communication skills, to ensure clear and effective interaction with customers.
- Proficiency in using customer service software, CRM systems, and messaging platforms (e.g., Telegram) to manage inquiries and track support progress.
- Strong problem-solving abilities and analytical mindset to assess complex customer issues and provide logical, data-driven solutions.
- Ability to work independently and collaboratively in a fast-paced environment while maintaining a high level of attention to detail.
- Experience in handling inbound customer support, preferably in a tech-driven industry, with a proven track record of improving service efficiency.
- Basic understanding of customer service best practices and a commitment to delivering exceptional user experiences through proactive support.
- Ability to adapt to evolving technologies and processes, with a willingness to learn and contribute to continuous improvement initiatives.
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